Read
ASKING FOR EMAIL OR WE CHAT MSGR
Date : 2017-06-04
Name : Rina Sutandi
Hits : 1104

Dear,

I want to buy but always my transaction decline while my credit card is no problem at all.


Please kindly explain why I cant do transaction.


I wrote to onlinesupport@eximbay.com they told me 1 month can only do 5 times buying, I tried in new month using my other credit card still cant buy due to decline transaction.


i wait for your kind reply.  Thank you.



Dear customer, 

Firstly, Really Thank you for your concern in COCOBLACK.:-) 

Actually, Because it is international payment, the payment policy is very strict.
so we need to check your ID. 
We want to check the name on your ID card and the on your credit card.

Please attach the photo . 
I do apologize for this inconvenience. 
If you have any questions, feel free to contact us.

Sincerely
Thank you




MY REPLY JUNE 5, 2017

Okay I'll give you my ID, to where I send the photo of my ID?  Could you pls send me yr email or we chat messenger ?.


i wait for your reply, thank you.













Comments List
cocoblack
Dear customer,

Firstly, Really Thank you for your concern in COCOBLACK.:-)

Actually, Because it is international payment, the payment policy is very strict.
so we need to check your ID.
We want to check the name on your ID card and the on your credit card.

Please attach the photo .
I do apologize for this inconvenience.
If you have any questions, feel free to contact us.

Sincerely
Thank you

List of posts
No.
Product
Content
Name
Date
Hits
177
JENNIFER PARK
2020-06-16
563
176
Jenny Hui
2020-05-21
616
175
Jenny Hui
2020-05-08
526
174
배송 (1)
miyoung park
2020-05-05
568
173
Felicity Lee
2020-03-20
570
172
Felicity Lee
2020-03-14
586
171
O Wong
2020-01-27
653
170
Yoonhee Shin
2019-12-23
688
169
Yoonhee Shin
2019-12-16
655
168
Jisun Chung
2019-10-15
781
167
yeana Jung
2019-10-10
967
166
hyo soon moon youn
2019-10-08
797
165
Youngin Kang
2019-08-19
852
164
Minji Lee
2019-05-26
793
163
Jenny
2019-05-08
967
  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10