Q. When can I get the product?

A. On average, it takes 5 to 7 days to prepare the product and 5 to 7 days to deliver the order.
Please note that warehousing may be delayed depending on the quantity of each product or product purchased.

Q. How can i measure the shipping cost?

A. If you purchase more than USD 150 you'll receive free shipping benefits.

Q. How can I track the delivery?

A. You can track your shipment by clicking Log In > Check Order History > Confirm Shipping Number.
(When the shipment is completed, the tracking information link will send the invoice number to the email address, and if you click it, it will be connected to the tracking site.)

Q. How can i modify the delivery information?

A. Please fill out the information that needs to be revised accurately on our CS bulletin board and e-mail.

Q. What is the overseas delivery process?

A. Confirm Order > Ordering a product > Product preparation > International Logistics Center Shipment > Overseas delivery > Customs clearance > Shipping to address
(Delivery may be delayed depending on the customs clearance procedures of each country.)

Q. What should I do when customs duties occur?

A. In COCOBLACK, the purchased product is shipped from Korea by overseas delivery, so tariffs and VAT may occur upon receipt.

Since the amount of customs duties and VAT is confirmed in customs clearance, it can't be confirmed in advance, and COCOBLACK cannot be responsible for the occurrence of tariffs.

The recipient must pay directly.

* If you refuse to receive or request a return due to the burden of customs duties, you will be refunded after returning the product and deducting the domestic shipping cost.

Q. I'd like to want to make an additional purchase before start delivery. What should I do?

A. You have to cancel the order you already paid for and reorder it.