FAQ
| Return & Exchange |
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대표운영자
2024-05-27
Hits : 638
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Return
Q. When I received the product and then if I want to return it, what should do? A. Please register by writing down the product name, order number, name, and e-mail you wish to return through 1:1 inquiry or cocoblack33@naver.com. [In this case of a return, you must request received within 7 days from the date of receipt]
Q. If I recieved the defective product, How can I reqeust the return it? A.When you receive a defective product, please contact us 1:1 inquiry or register it through cocoblack33@naver.com. [Please attach the order number, name, e-mail, and photo of the defective product] * When returning all: The amount excluding the initial shipping fee and US$3 of domestic shipping fee will be refunded from the order payment amount. * In case of partial return: If the total payment excluding the refund products is not applicable for free shipping, the amount excluding the initial shipping fee and US$3 of domestic shipping fee will be refunded from the product payment amount. If the total payment excluding the refund products is applicable for free shipping, US$3 of domestic shipping fee will be excluded from the product payment amount. Exchange Q. How can I change the product before delivery? A. "A. If you exchange it before delivery, please contact to 1:1 inquiry or cocoblack33@naver.com. [ Please leave the product information of Order number, Product name, Name, wish exchange the product ] Q. What should I do when I want to exchange products? A. If you have already shipped or received the product, you will have to make 1:1 inquiries or register it through cocoblack33@naver.com within 7 days from the date of receipt, and you will have to pay for the round-trip shipping. [ When you request it Please leave the information of Order number, Product name, Name, wish exchange the product ] *The all round-trip shipping costs including custom tax are borne by the customer and we are not offering return label. [Customer country] to Korea / Korea to [Customer country] |
No. |
Content |
Name |
Date |
Hits |
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대표운영자
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2024-05-27 |
642 |
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대표운영자
|
2024-05-27 |
638 |
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대표운영자
|
2022-02-10 |
890 |
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|
|
대표운영자
|
2022-02-10 |
953 |
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대표운영자
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2022-02-10 |
917 |
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대표운영자
|
2022-02-10 |
993 |
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대표운영자
|
2022-02-10 |
5674 |
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|
7
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Sarah Im
|
2025-06-10 |
420 |
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6
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maysaya kuansataporn
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2023-02-26 |
705 |
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|
5
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대표운영자
|
2022-08-05 |
928 |
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|
4
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Ceci Young
|
2022-07-12 |
834 |
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|
3
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대표운영자
|
2022-02-10 |
870 |
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|
2
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대표운영자
|
2022-02-10 |
936 |
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|
1
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대표운영자
|
2022-02-10 |
873 |
